Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Reasons for Return

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. 

Not Satisfied? – Contact us right away. We will make sure that your request is sorted our right away.

Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer’s specifications or clearly personalized, therefore Mello Things reserves rights to refuse returns at its sole discretion.