Due to the global Covid-19 pandemic, please note that we are experiencing delays in both the order fulfillment phase, as well as the shipping phase. Please rest assured that we are doing everything that we can to make sure that you get your orders as soon as possible. If you have any questions, please don’t hesitate to email us.
For customized and personalized items, we take about 2-7 business days to create apparel products (t-shirts, etc.) and 2-5 business days for non-apparel products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. The following table describes our shipping times.
If for any reason you do not receive your item, please contact us right away. Any claims of items not received after the time period mentioned above will not be entertained.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Wrong Address/Unclaimed Orders – If you provide an address that is considered insufficient by the courier, or your shipment was not collected by you, the shipment will be returned to our facility. No refunds are made in this case.
Not Satisfied? – Contact us right away. We will make sure that your request is sorted out right away.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer’s specifications or clearly personalized, therefore Mello Things reserves rights to refuse returns at its sole discretion.